Hostbala is a managed SaaS subscription platform — we build, host, and maintain your industry-specific platform for a low monthly fee. These are the questions businesses ask most before subscribing.
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Hostbala is a managed SaaS subscription platform. Instead of hiring a dev team or buying generic off-the-shelf software, you subscribe to a fully built, hosted, and maintained platform specific to your industry — at a low monthly fee. We handle everything: build, hosting, updates, and support.
We currently offer managed platforms for six industries: Ecommerce & Online Stores, Healthcare & Clinic Management, Schools & Education Systems, Booking & Appointment Businesses, Business & Corporate Portals, and Restaurant & Food Ordering. Each platform is purpose-built around that industry's workflows.
It's a purpose-built managed platform — not a generic template, but also not a from-scratch custom build for each client. We build each industry platform to an enterprise-grade standard and then set it up, brand it, and configure it specifically for your business. You get a production-ready system without the cost or wait of custom development.
Off-the-shelf tools are generic and require you to manage integrations, updates, and vendor relationships yourself. Hostbala gives you a unified platform built for your industry with a single point of contact. We configure it, maintain it, and support it — you're not on your own figuring out third-party tools.
Yes. If your business needs a feature, workflow, or integration that goes beyond what our standard managed platform provides, you can request a custom modification built specifically for your needs. Custom modifications are scoped, quoted, and developed separately from your subscription — additional costs apply based on the complexity of the work. Once delivered, the customisation becomes part of your dedicated platform setup and is maintained as part of your ongoing subscription. To discuss a custom requirement, reach out to us through the contact page and describe what you need.
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Plans are available on monthly, quarterly, semi-annual, and annual billing cycles. Availability of each billing period depends on the specific industry product — not all plans support every cycle. Monthly gives you the most flexibility, while annual typically offers the best value. You can review the billing options available for your chosen plan at portal.hostbala.com. Your billing cycle starts from the day you subscribe.
No. There is no setup fee, no onboarding cost, and no upfront payment beyond your first month's subscription. The monthly fee covers building, hosting, and maintaining your platform from day one.
Yes. You can cancel anytime from portal.hostbala.com before your next billing date and you will not be charged again. We offer a 7-day refund window if you cancel within 7 days of your first payment and the platform has not yet been deployed for use.
Your subscription covers your industry platform, cloud hosting, all software updates and security patches, ongoing maintenance, and access to our support team. No hidden fees for basic upkeep — it is all included.
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Our target is 14 days from subscription to a live platform. After you subscribe, our team contacts you within one business day to begin onboarding — collecting your branding assets, business details, and any configuration preferences. Simple setups often go live faster.
You'll typically need to share your business name, logo, brand colors, contact information, and any specific preferences for how you want the platform configured. Our onboarding team sends you a checklist after you subscribe so nothing gets missed.
It means you never have to think about the technical side of your platform. We handle server infrastructure, security, backups, software updates, bug fixes, and performance monitoring. Your job is to run your business — ours is to keep your platform running.
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All subscribers have access to our dedicated support team for technical issues, configuration questions, and platform assistance. Support is available via email, and we aim to respond within one business day. Critical issues are prioritized.
Updates are deployed automatically and continuously as part of your managed subscription. You do not need to take any action — your platform stays current with the latest features, security patches, and performance improvements without any downtime notifications or manual intervention.
You do. All business data, customer records, and content created on your Hostbala platform belong entirely to you. We process and store it on your behalf but we never sell, share, or use your data for any purpose outside of providing your service. You can request a full data export at any time.
We target 99.5% uptime for all managed platforms. Our infrastructure is cloud-hosted with redundancy measures in place. In the event of any service disruption, our team is alerted automatically and works to restore service as quickly as possible.
If your situation is more specific than the common questions above, reach out directly and we will walk you through the right plan and what to expect after subscribing.